Ticket terms & refunds

soundr is a discovery platform, not a ticket seller. Events are created by independent organizers and venues, who are responsible for the event itself — its lineup, running and any entry conditions.

Where an event has tickets, they are sold by the organizer or their third-party ticketing provider, who is the seller and merchant of record for your purchase and whose terms apply to it. soundr simply lists the event, shows the prices the organizer has set, and links you out to where tickets are sold. soundr is not a party to your ticket purchase and never takes payment for tickets or sees your card details.

Because your purchase is with the organizer or their ticketing provider — not soundr — you buy at your own risk, and soundr is not responsible or liable for tickets that are invalid, counterfeit, not delivered or resold, or for any scam or fraud by a seller or another user. If a purchase goes wrong, raise it with the seller and your payment provider; you can also report it to us and we will act where we can.

Your ticket order is placed and fulfilled by the organizer or their ticketing provider on their own platform, under their terms. soundr does not issue tickets or hold your order. Any prices shown on soundr are set by the organizer for information; the final price, fees and taxes are those the seller shows you at their checkout.

You must not resell tickets in breach of the seller’s conditions or applicable law, and an organizer may refuse admission where a ticket has been transferred or resold improperly.

Because soundr does not sell tickets, refunds are handled by the organizer or their ticketing provider under their refund policy and applicable consumer law — request a refund from them, using the order confirmation they sent you, not from soundr.

• Organizer cancellation or material change — you are typically entitled to a refund of the ticket price from the seller (see the next section).
• Discretionary refunds — outside cancellations, whether a voluntary refund is available is at the seller’s discretion and any per-event refund policy shown at their checkout.

If you can’t reach the organizer, we’ll try to help you get in touch — email support@soundr.social — but the refund itself is the seller’s responsibility.

If an organizer cancels or materially changes an event, you may be entitled to a refund of the ticket price from the seller you bought from. Where we can, we’ll update the event listing and notify people who saved or RSVP’d, so keep your account details up to date.

soundr is not responsible for an organizer’s decision to change or cancel an event, and does not process ticket refunds — those are handled by the organizer or their ticketing provider.

This does not affect your right to a refund where an event is cancelled or materially changed, nor any other mandatory statutory rights you have as a consumer against the seller.

Any VAT, sales tax or booking fee on your ticket is set and handled by the organizer or their ticketing provider at their checkout. soundr does not charge you for tickets. (soundr charges organizers separately for listing and promoting their events — see our Terms of Service.)

Your ticket is issued by the seller you bought it from. Admission is subject to the organizer’s and venue’s conditions. Where an event is marked 18+, you must meet the age requirement and may be asked to prove your age at the door; entry can be refused if you cannot.

Nothing here removes or reduces the mandatory rights you have — against the seller you buy from — under the consumer-protection law of your country of residence. These terms should be read together with our Terms of Service and Privacy Policy.

For anything about a ticket, order or refund, contact the organizer or their ticketing provider using the confirmation they sent you. For soundr platform issues, email support@soundr.social.